Sample Interview Questions About Customer Service

In your answer explain how specifically empathy helps a customer service representative do their job.

Sample interview questions about customer service. What s the best customer service you ve ever received. Tell me about a difficult customer you had to deal with and how you handled it. Can you tell me about a time when you received poor customer service.

Here are some sample behavioral interview questions to make sure you re ready to answer for any customer service job. Interviewers want to see how your definition matches up to the company s definition of customer service. Many will be common interview questions you might be asked for any job such as questions about your employment history your educational background your skills and qualifications for the job and your goals for the future.

It will be the job of customer service agent to build a positive relationship with the customer. It s absolutely vital for customer service representatives to have empathy particularly when customers are upset. What appeals to you about this role.

When i take the time to truly listen and understand their point of view it helps me problem solve much better and it helps the customer see that the company cares. Customer service questions asked in a job interview 1. Customer service is about the customer and the service that is offered to them.

The goal is to determine whether you meet the standards for optimal customer service as defined by the employer. The agent also needs to make sure that customer s experience with the company is a satisfying one which helps to increase the overall reputation of the enterprise. Hiring managers want to be sure you understand the importance of this skill and know how to use it.

What is customer service. Types of customer service interview questions customer service interviews may include a number of different question types.